Our policies.

01 / Who we are

Seller & contact.

Names & Moments is operated by Elena Bekker, a sole trader (empresária em nome individual) established in Portugal. Elena Bekker is the seller and website operator. Our website domain is namesandmoments.com.

Country of establishment

Portugal

Portuguese tax identification number (NIF)

312121512

Business address

Rua Major Reis Gomes 7 – Office B, 9000-038 Funchal, Portugal

Customer support and privacy contact

contact@namesandmoments.com

Electronic complaints book

Livro de Reclamações

For an order question, cancellation or privacy request, email contact@namesandmoments.com. Include the email used for your order and a short description of your request. Never send card details, a sign-in code or your private editing link.

02 / Your purchase

Terms & digital delivery.

What you receive

A Save the Date purchase provides access to one selected digital invitation design for one celebration, its online editor and a hosted guest invitation. You can personalise the supported text, photographs, date and location, publish your invitation, and share its guest link and QR code.

The layout, colours and fonts are part of the selected design. Editable fields and technical requirements must be shown on the product page before payment. No printed stationery, physical shipment, custom design work, full Wedding Website or RSVP tracking is included in a Save the Date purchase.

Price and payment

The total price, purchase currency and any applicable tax must be shown before you pay. The Save the Date is a one-time purchase, with no automatic renewal. Any future extension or additional product requires its own clearly stated price and terms.

The planned payment method is Stripe's hosted checkout. No live purchase can currently be made in this draft. You can review the design and correct your selection before submitting payment.

How access is delivered

Delivery is digital. For the planned sales flow, paid access will be made available in your verified customer account after payment is confirmed. Your receipt and order confirmation will identify the product purchased and the applicable terms. If you cannot access a confirmed order, contact support rather than paying again.

Your customer account and private editor are separate from the guest invitation. Publish your invitation to create its public guest link. Share the guest link with guests; keep editing links and sign-in codes private.

Access period

The existing Save the Date product includes 18 months of access from activation. The expiry date is shown in your studio. Editing, republishing or changing your event date does not restart that period. The guest invitation and editing access close when the period ends.

Photographs and invitation content are scheduled for removal after a further 30-day grace period. Keep your own copies of photographs and any information you need. An extension is not automatic or guaranteed.

Your content and use of the design

You retain your rights in photographs and text you upload. You give us permission to store, process and display that content as needed to provide your invitation. Upload only content you have the right to use and share, and respect the privacy of people shown or named.

The invitation design is licensed for your celebration. You may share the published invitation and its QR code with guests. You may not resell the template, distribute its source files, impersonate others, upload unlawful content, or attempt to access another customer's account.

Changes and problems

Check names, dates, location and photographs before publishing. Updates can be published during your access period. Tell support if the service does not work as described. We will address problems under the refund and cancellation policy and applicable consumer law.

Nothing in these terms removes mandatory consumer rights or excludes liability that cannot lawfully be excluded. Policy changes do not retrospectively remove rights attached to an existing purchase.

03 / If plans change

Refunds & cancellations.

This is a digital product, so there is no physical item to return. Contact the support address above with your order reference or purchase email and explain whether you want to cancel, have been charged twice, or are reporting a problem.

Your statutory rights

We honour cancellation and refund rights that apply to your purchase. UK consumers generally have a 14-day cancellation period for a distance contract. An exception for immediately supplied digital content requires valid prior express consent and acknowledgement, as well as the required confirmation. Activating an account or publishing an invitation does not, by itself, remove all cancellation or refund rights.

This draft does not rely on an automatic waiver of cancellation rights. Our product combines digital content with ongoing editing and hosting; any early-supply consent and the treatment of the service element must be confirmed before checkout is enabled.

If a product is faulty, inaccessible or materially different from its description, contact us. We will assess the issue and provide the remedy required by applicable law, which may include fixing the problem, a price reduction or a refund. These rights are separate from a change-of-mind policy.

Additional voluntary refunds

For paid purchases, we offer a full refund if you notify us within 14 days after purchase, including after publication. No reason is required. After a refund and cancellation, the paid editing access and guest invitation close; the link and QR no longer open it. Refunds go to the original payment method within 14 days after receiving the cancellation notice, with additional bank processing time possible. Mandatory consumer rights remain unaffected.

Processing an agreed refund

Approved refunds will be returned to the original payment method, unless another lawful method is agreed. Bank processing time can vary. We will explain how a cancellation or refund affects your paid access before closing the invitation. We will not charge an additional administration fee for a statutory refund.

04 / Your information

Privacy & cookies.

Elena Bekker, operating under the Names & Moments brand, is the data controller for customer accounts, support and service-security activities described here. Business details are listed in the seller section. The handling of wedding guest information is described below. For privacy requests, email contact@namesandmoments.com.

Information used to provide the service

• Account information: your email address, account identifiers, sign-in challenges, session records and access permissions.
• Invitation information: names, photographs, event date and timezone, location, optional contact email, draft content and published invitation content.
• Wedding guest information, when RSVP is used: household labels, invitation capacity, guest names, optional email addresses, attendance, party size, meal selections and any optional song requests or notes submitted through the reply form. The fields available depend on the organiser’s settings.
• Support information: messages and order or invitation references you provide when asking for help.
• Cancellation and refund requests: the name, purchase email, order reference or design, optional additional details and cancellation statement you submit; its receipt timestamp, processing status and confirmation-delivery records. We use these to identify your purchase, respond to your notice and maintain necessary transaction records. The request is saved in the private studio; an owner notification is sent to contact@namesandmoments.com and a receipt to the email you provide. Submitting the form alone does not issue a payment or change invitation access.
• Technical information: information needed to deliver the website and protect accounts, including request and security records. Exact production logging and retention settings are still to be confirmed.
• Order information: an order number, selected design, purchase email, amount, currency, creation date, payment status and order-email delivery records. A pending order does not mean that payment has been taken or paid invitation access has been activated.
• Payment information, when payments are enabled: order references, payment status, amount and currency. Card information will be entered with Stripe rather than into our invitation editor.

We use information to provide your account and invitation, deliver essential messages, respond to support requests, prevent abuse and meet legal obligations. Proposed lawful bases are performance of the customer contract for providing the product, legitimate interests for proportionate security and support activities, and legal obligations for required records. Any optional marketing requires its own appropriate basis and choice.

What guests and other people can see

Publishing makes your invitation content available through the guest link, including names, photographs, event details and any contact email you choose to display. The guest link is not password protected. Anyone who receives it may open it, forward it or save a copy. Link previews may also display an invitation image in messaging or social services.

Your private account and editing credentials are not intended for guests. Unpublished content is kept behind editing or account authorisation. Do not put sensitive information in a guest invitation. Removing content from our service cannot remove copies already saved by other people.

Service providers

The application uses Cloudflare for hosting, database, photograph and private recovery storage, and delivery of sign-in and service emails. Stripe is the proposed payment provider; its payment, fraud-prevention and legal processing is described in Stripe's privacy policy. Payments are not currently enabled.

The business is established in Portugal, within the European Union. Service providers may process information outside the European Economic Area (EEA). The applicable transfer safeguards and provider arrangements remain part of the pre-sale privacy review. Information is shared as needed to operate the service, respond to lawful requests or protect legitimate rights.

Retention

Invitation access normally lasts 18 months from activation. After expiry, the guest link closes; the application is designed to remove invitation content and photographs through scheduled maintenance after a further 30 days. Images uploaded more than seven days ago that are no longer referenced by a draft or published invitation are eligible for removal during maintenance. Guest lists and RSVP replies follow the same removal deadline. Private recovery copies are kept for up to 35 days and removed when the invitation reaches its removal deadline. An invitation moved to Trash by the studio can be restored for up to 30 days within its existing retention period; permanent deletion also removes its application recovery copies.

Before launch, confirm the retention periods for customer accounts, support messages, payment/accounting records and operational logs. Expiry of an invitation does not automatically delete all account or accounting records. Information required by law may need to be retained after an erasure request.

Your choices and rights

You can update invitation information in your studio during the access period. Contact the privacy address above to request access, correction, erasure or restriction, or to exercise any other rights applicable to your information. Some rights depend on the processing and applicable law. We may verify your identity proportionately before acting on a request.

You may lodge a complaint with Portugal’s Comissão Nacional de Proteção de Dados (CNPD). Where applicable, you may also complain to the supervisory authority in the EU country of your habitual residence, place of work or the alleged infringement, or another competent authority in your country.

Cookies and browser storage

The customer account uses the essential __Host-nm-session cookie to keep you signed in. It is configured as Secure, HttpOnly and SameSite=Lax, with a maximum lifetime of 30 days; signing out clears it. The account page also uses session storage to remember the selected design during sign-in, valid for up to one hour.

This application does not contain optional advertising pixels or analytics scripts. If these are added, this notice and the applicable consent controls must be updated before they run. Cloudflare, payment and email services may introduce further technologies depending on their final configuration. Blocking essential browser storage may stop sign-in or design selection from working.

Wedding Websites and RSVP

Wedding Website invitations can include a guest list and RSVP. The organiser chooses whom to invite, the questions offered and how replies are used to plan the celebration. We host the invitation and process its guest information to provide those features and support the organiser. Guest replies are not displayed on the public invitation; the owner can view them in the private studio and export a CSV copy.

A personal RSVP link authorises its holder to open and update the associated household’s reply. Anyone receiving a forwarded personal link may therefore be able to see or change that reply. Keep personal reply links private and contact the organiser if a link has been shared incorrectly. If submission fails, the page displays an error; only a confirmed successful submission should be treated as a saved reply.

For questions about an invitation or to correct an RSVP, contact the organiser. You may also contact us at the privacy address above about information held by the service. We use guest information to operate the invitation, provide support and protect the service, rather than to market to guests. The retention and recovery-copy rules above apply to guest lists and replies.

Before paid Wedding Website sales open, the applicable organiser/provider roles and any required data-processing terms must be finalised. This notice does not replace those terms or assume that every private event organiser has the same legal status.

05 / Safe use

Security & payments.

Private editing and account actions require authorisation. The application uses random access tokens, stores token hashes on the server and limits repeated sign-in attempts. Sensitive account responses are not intended to be stored in shared browser caches.

The website uses HTTPS. Payments, once enabled and verified, will use Stripe's hosted checkout so full card details are entered with Stripe. Stripe's certification does not make our whole website automatically PCI certified; the live payment integration and our remaining responsibilities must be checked before launch.

A public guest invitation is deliberately shareable. Its random link is not a password or a promise of confidentiality. Keep your editing link, email sign-in codes and account session private. Sign out on a shared device.

No online service can promise absolute security. Report a suspected account or data-security problem to the confirmed support contact above. Do not include passwords, card details, sign-in codes or a private editing token in your message.